Agenda

12:00 – 12:30   Event Opens     

12:30 – 13:00   Welcome Address

13:00 – 14:00   Lunch & Networking                

14:00 – 14:30   Panel Session 1: Getting It Right – The New Code Framework     

Focus: 

·      The Single Code of Practice

·      Conformity Assessment Scheme     

·      Transition timeframe to the new Code         

·      Date recording and reporting           

Discussion Points:         

·      Key requirements and expectations

·      Preparing for implementation         

·      Common challenges and solutions             

14:30 – 15:00   Panel Session 2: Getting It Right for Our People 

Focus: 

·      Staff wellbeing and safety   

·      Customer experience and fairness 

·      Equality Act considerations

·      Blue Badge scheme and accessibility           

Discussion Points:         

·      Supporting frontline teams

·      Ensuring inclusive and compliant practices 

·      Balancing enforcement with empathy                       

15:00 – 15:15   Break   

15:15 – 15:45   Panel Session 3: Getting It Right with Technology             

Focus: 

·      Use of AI in appeals handling, camera systems         

·      Bay monitoring and emerging technologies

Discussion Points:         

·      Improving accuracy and efficiency   

·      Ethical and compliant use of technology     

·      Future innovations in the sector                   

15:45 – 15:50   Closing Remarks

·      Key takeaways       

·      Final reflections on Getting It Right 

Charity Gala Dinner (Black tie)

18:30 - 19:20 Reception Drinks

19:20 - Seats

21:00 - Awards

22:00 - Live Music

01:00 - Carriages